Privacy Policy

Welcome to SpikeForecaster ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Personal Information

• Name and email address when you create an account
• Profile information you choose to provide
• Communication preferences
• Feedback and correspondence you send to us

Usage Information

• Device and browser information
• IP address and location data
• Pages visited and features used
• Time spent on the platform

Trading Information

• Trading journal entries (if you use this feature)
• Connected broker information (broker names only, no credentials)
• Learning progress and quiz results

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your account registration and manage your account
• Send you technical notices and support messages
• Respond to your comments, questions, and requests
• Send promotional communications (with your consent) that may be of interest to you
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse
• Personalize and improve your experience

We do not sell, trade, or otherwise transfer your personal information to third parties. We may share information in the following circumstances:

• Service Providers: With vendors and service providers who need access to perform services on our behalf
• Legal Requirements: When required by law or to respond to legal process
• Protection: To protect the rights, property, and safety of our users and the public
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your consent or at your direction

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for data in transit
• Encrypted storage for sensitive data
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

You have the right to:

• Access and receive a copy of your personal data
• Rectify inaccurate personal data
• Request deletion of your personal data
• Object to processing of your personal data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us using the information provided below.

We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Types of cookies we use:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Preference Cookies: Remember your settings and preferences

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@spikeforecaster.co.zw
• Address: Harare, Zimbabwe

We will respond to your request within 30 days.